A smart solution for modern residential complexes
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Contact TOKA
We will provide consultation and help you select the necessary equipment for the residential complex.
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Installing and connecting the charging station
We take care of the installation and commissioning of the equipment. After installation, the charging station is fully ready for operation, and management is available through your personal account.
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Answers to the most frequently asked questions
How to connect to the charging station?
a. In the TOKA NETWORK app, enter the station number where you are (or find it on the map), select the port number you connected to the car (the connector has a sticker with the number), then press the green “Connect” button
b. Scan the QR code of the required port in the app, then press the green “Connect” button
c. Tap your TOKA client card to the required port
d. On the website, log in to your personal account, select “charging network,” choose the charging station and port, then press “Connect”
How to top up your balance?
Funds are credited to your personal account. There is no minimum amount required to top up or to start charging.
1. Using a bank card:
a. Through the app (in the “Balance” section, grey button “Top up balance”), enter the amount and select the provider Kaznachey
b. On the website in your personal account (in the “Personal data” or “Balance” section), enter the amount and click “Top up account”
Then confirm the payment (green button) >> in the window enter your card details (number, date, CVV) and click “Pay” >> enter the confirmation code from the SMS.
2. Privat24 app:
In the Privat24 app you can find it via search:
• “Menu”
• “My payments”
• “New payment”
• “Find company”
• Enter “TOKA” in the search
Select “PNSEK TOKA LLC” and enter the amount you want to top up. For identification, enter the phone number you used when registering in the TOKA network.
3. PrivatBank and iBox terminals:
In the search window, find “PNMEK TOKA LLC” (you can simply enter “TOKA” and look for the full name among the results), enter the phone number you used when registering in the TOKA network, and deposit the amount you want to top up.
What are Type 1, Type 2, and Type 2/Type 1?
Type 1 – J1772 connector, a charging port with cable for single-phase vehicles
Type 2 – Mennekes connector, for charging three-phase vehicles with their own cable
Type 2/Type 1 – Type 2 connector with a built-in adapter for Type 1. To charge a single-phase electric vehicle, insert the first connector (Type 2) into the charging station, and the second (Type 1) into the car. Only one vehicle can charge at a time.
What to do if the app and card don’t work?
When connecting to a paid charging station, check your balance. If your account shows 0 UAH, you need to top it up. Information about tariffs at a specific station can be viewed in the “TOKA NETWORK” mobile app or on the website - toka.energy.
If the station is Type 2 / Type 1 format, make sure the short cable is inserted into the charging station.
If the app and card still don’t work, contact the hotline:
Kyiv: +380442226688
Odesa: +380487886866
What is a commercial charging station?
A commercial charging station is your competitive advantage. If you are the owner of a shopping mall, restaurant, café, sports club, hotel, business center, or parking facility, installing a charging station will attract new customers - and this connection will be serious and long-lasting. When choosing between possible locations, electric car owners will always prefer a place where they can charge their vehicle while shopping, watching a movie, or working out at the gym.
Your location will be added to the international map of charging stations, and the services you provide will be visible to everyone. Today, the opening of a new charging station quickly becomes a point of interest among electric car owners, and word about you spreads fast.
Can a TOKA charging station be installed near the house?
Yes, it is possible. By reaching an agreement with your condominium association or housing maintenance office to install a charging station on your residential property, TOKA will assist you with installation and setup work.
Connecting charging stations with a Type 2 / Type 1 port.
The station has a central socket and two cables (short and long). Power is supplied to the socket on the station, and the two cables act as an adapter for single-phase vehicles.
If you use the station’s cable, make sure the short Type 2 cable is inserted into the socket on the station. With proper connection, the indicator blinks blue, and the display (if available) shows “TOKA CONNECTED.” If you connect with your own cable, insert it into the socket on the station and into the vehicle.
Only one vehicle can charge at a time.
How to start a Fast Charger station?
In the TOKA NETWORK app, enter the station number where you are (or find it on the map), select the port number you connected to the car (CHAdeMO, Combo 2 / CCS, Type 2), then press the green “Connect” button. On the charging station screen, confirm the start of charging and press “Start” (top right button).
How to save money by buying an electric car?
The cost of an eco-friendly vehicle is offset by significant savings. You no longer need to pay for:
• gasoline
• oils and filters
• expensive technical inspections
• parking in the center of Kyiv — for electric cars it is free until 2020
How much time is needed to fully charge an electric car?
If we take the Nissan Leaf as an example, from a regular power outlet it charges in about 7–8 hours, while at TOKA network charging stations it charges in 2.5–3 hours.
